In light of the current situation, we remain open for business and are here to take calls and inquiries from existing and new customers

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  Hardware components used in
our external doors produced by
Paddock Lockmaster and Yale
have been tested & certified and
conform to Secured by Design’s
`Police preferred specification`

Terms Of Business

By using our website you are agreeing to comply with and be bound by the following terms and conditions of use, which govern's relationship with you in relation to this website.

The terms 'the company' or 'us' and 'we' refers to the owner of the website . The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, colour of images, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • You may not create a link to this website from another website or document without's prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Imagery used on our website may differ in color or appearance of actual products. All images are for illustrative purposes only.

This privacy policy sets out how uses and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with the Data Protection Act 1998.

Your personal information will be used by for delivery purposes only.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st November 2009


What we collect

We may collect the following information:

  • Name and address including postcode.
  • Contact information including email address.
  • Other information relevant to customer surveys and/or offers.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reason:

  • Internal record keeping.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable electronic and managerial procedures to safeguard and secure the information we collect online.


Website Disclaimer
The information contained in this website is for general information purposes only. The information is provided by and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Every effort is made to keep the website up and running smoothly. However, takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.



If the goods we deliver are not what you ordered or are damaged or defective or if the delivery is of an incorrect quantity, we shall have no liability to you unless we are notified in writing to customer services within 72 hours of delivery of the goods in question.

Lead time of your delivery is 3 - 4 weeks and all goods will be delivered on a date specified by you. You can specify a timed delivery at an extra cost which can be obtained by telephoning us.  Lead times may change and we are not liable for any costs incurred by you due to longer delivery times.

Whilst we package our products up very well, We ask that you unwrap the package upon delivery and inspect that the goods are in good condition before your delivery driver leaves your premises. This helps us reclaim any defects caused by the carrier and ensures that you are happy with your delivery. By failing to do this, you assume that your goods are in sound condition and accept full responsibility for the condition of your goods.

To reduce cost of delivery of goods, we only instruct a one man delivery team, so with health and safety in mind, the delivery driver will not be responsible for carrying your door (as a result of its weight) up stairs, up to flats, where there are stairs etc. You must organise for your door to be taken under any of these circumstances.

After notifying us of faulty or damaged goods or non-delivery or shortage of goods our only obligation will be to either

  • Make up for any shortage or non-delivery.
  • Replace any faulty or damaged goods after returns have been inspected.
  • Refund amount paid by you for goods in question.

We will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) which may arise out of any problem you notify to us under this condition, and we will not be held liable to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.

No part of these Terms and Conditions is intended to limit any rights you may have as a consumer or other statutory rights that may be not be excluded, nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.


Internet copyright notice

This website and its content is copyright of All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • You may print or download to a local hard disk extracts for your personal and non-commercial use only.
  • You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content, nor may you transmit it or store it in any other website or other form of electronic retrieval system.


Orders and confirmation

The placing of an order and the entering into of an agreement by the customer is conditional on the customer being over 18 years of age. Quotations by the company shall not constitute offers by the company to supply goods. Supply only orders placed will not be binding until accepted and confirmed by us by electronic mail, throught the automated online system, or when a charge has been made against the customer's card and their order despatched. 

If we decline to supply goods ordered and payment has been debited from your credit or debit card, we shall credit your credit or debit card with the price of the goods within 2 working days of declining your order. We shall not be obliged to offer any compensation for any disappointment suffered.

If for any reason we are unable to supply a particular item, we will contact you by e-mail or telephone as soon as possible. You will be advised when goods will become available or you will have the choice of ordering replacement goods and be advised of the cost, or be offered a full refund.

All prices listed on our website are accurate and final at time of ordering and are inclusive of 20% VAT and delivery to UK MAINLAND ONLY, excluding the Highlands and Islands where delivery cost is available upon request by e-mail or telephone. For all other areas please contact us for carriage cost .

All prices, products and special offers are subject to availability and may change before you place your order, but not after.


Payment terms

Fully fitted goods must be paid within 5 working days of the completed installation.

Supply only goods must be paid in full at the point of ordering.

Please note all accounts beyond our credit terms will be passed to our debt collection agency, Sinclair Goldberg Price Ltd. All accounts, without exception, will be subject to a surcharge of 15% plus VAT to cover our costs in recovery. These accounts will also be subject to any legal costs incurred in obtaining settlement.


Payment can be made using any credit/debit cards listed, bank transfer or PayPal™ at time of ordering.


Cancellation of order by customer
As all doors are made to the sizes provided by the customer, once the customer has submitted their order through the website or provided sizes by e-mail, they have no right to cancel once the order has been processed by us.

Orders that are cancelled by the company will be without charge.

You must notify us of the cancellation either by calling our Customer Services department on 01592 771107, or by e-mailing or by writing before the accepted timescale has passed to:-

 [email protected]

49 Nasmyth Road




 You must state the invoice number, date of purchase and product name or code.



We reserve the right to cancel any orders received or offer an alternative if goods are permanently out of stock.

You will be notified of cancellation by telephone or e-mail as soon after your order is placed as possible and your credit/debit card will be credited with the full amount of your order including any delivery costs.



We encourage and welcome any feedback from our customers

[email protected]

Customer Services
Tel 01592 771107

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Yale Locks Pilkington - First in Glass Duraflex Paddock Insurance Approved
The world’s favourite lock
Used in all our composite doors
Pilkington glass is used in both
our upvc and composite doors

Making the difference since 1950

Used in all our upvc external doors Yale locks are endorsed by the Master Locksmiths Association and all leading insurance companies.


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* Excludes Highlands, Islands and Northern Ireland